Communications & FAQ

How do we communicate with parents?

We know that working closely with parents is key to ensuring that your children make good progress and we endeavour to ensure that parents have access to all the information they need.

• Messages can be sent to/from tutors and teachers using staff school emails (Staff will endeavour to reply to you within 48 hours – for queries of an urgent nature, please call our Reception Team on 01932 219400).
• Progress information is available through the Parent Portal – My Child At School (MCAS).
• Students and parents can access work set through MCAS/Bromcom Student Portal.
• Parent Partnership Meetings take place at the start of each academic year.
• Parent Progress Meetings are held for each Year group, usually in the Spring Term/early Summer Term.
• Thamesmead Ten, our school newsletter is sent weekly
• Thamesmead Talk is sent half termly with updates about events and activities that have happended in school.
• Careers News is sent fortnightly and has career advice, information and opportunities for all year groups.
• The school website contains up-to-date information.
• Thamesmead Facebook page has news, photos and information.

School messages

Information and urgent messages are sent by email or text. It is very important that you have an up-to-date email address and mobile telephone number registered with us.

Emails are delivered directly to parent email accounts. Texts are delivered to your mobile phone BUT if you have the MCAS App they are delivered here and parents are advised to ensure notifications are enabled.

Families without email or computer access should let us know this so that we can make arrangements to send paper copies of letters and reports to you.

The MCAS App is free to download and encourage all parents to download it following the instructions below.

MCAS – Creating your account and logging in

The link can be found at the top of our home page or here https://www.mychildatschool.com/MCAS/MCSParentLogin

Enter your email and click re-set password. You will then get a password re-set link and you can download the app or use via a desktop.

App store download  https://apps.apple.com/gb/app/mychildatschool/id1394575255

Android download  https://play.google.com/store/apps/details?id=com.bromcom.mcas&hl=en_GB&pli=1

Guidance on MCAS for parents

 My Child at School Parent Guide

Progress Reporting/Parent Meetings

FAQ – Where can I find?

There are several online areas where parents and students can find useful information.

This grid will help you locate a number of key pieces of information.

To enable notificaitons for text messages in the app

If you have an iPhone

1. In the Settings app, tap Notifications.
2. Tap the app that you haven’t received notifications from.
3. Turn on Allow Notifications then choose how and where you want to receive those.

If you have an android phone

1. On your device, open the Settings app.
2. Tap Apps.
3. Tap the app you want to change. If you can’t find it, tap See all apps. …
4. Tap Permissions. If you allowed or denied any permissions for the app, you’ll find them here.
5. To change a permission setting, tap it, then choose Allow or Don’t allow.

Bromcom Student Portal (for students) & Home Learning

Secure details are given to students in school via their school email account (accessed through Microsoft Teams). Any queries should be referred to the Learning Centre Manager or Mr Phillips in Room 2B. They can download an app or access via a desktop.   Home learning assignments are set on the Bromcom Student Portal